Privacy

Monkhouse and Partners Ltd, trading as Monkhouse & Partners, is the controller of the personal data described here. We are a company registered in England and Wales.

This notice covers monkhouse.ai and the emails and calls that follow from it. Work we carry out for clients is covered by the contract for that work and by our AI and data commitments.

When you ask for the 12 Payback Questions

• Your work email address.
• The answers you choose to give: annual turnover band, team size, your role in the decision, and the two short questions about reporting and unused tools.
• The yearly figure from the calculator, if you used it.
• The page and section you sent the form from.

When you book a call

The details you enter in the booking form, such as your name, email, company and the time you choose. Bookings are handled by Cal.com.

When you email us

Your message, your contact details and anything you choose to attach.

Automatically

Our host keeps short-lived server logs (such as IP address, browser type and the page requested) to keep the site secure and working. We do not run analytics or advertising trackers.

We use a small number of service providers, each bound by a data processing agreement:

• Vercel: hosts the website and processes form submissions.
• Resend: sends the email with the 12 Payback Questions.
• Cal.com: runs the booking calendar.
• Our email provider: stores the emails you send us and our replies.

We do not sell or rent personal data, and we do not share it with anyone for their own marketing.

Some of these providers process data in the United States. Where data leaves the UK, we rely on the UK International Data Transfer Addendum, the UK Extension to the EU-US Data Privacy Framework, or another safeguard recognised under UK law.

• Enquiries that do not become work: up to two years from our last contact, then deleted.
• Client records: for the length of the engagement and six years after, for legal and tax reasons.
• Server logs: kept by our host for a short period, typically days.

You can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or send it to you in a portable format. You can also opt out of follow-up emails at any time by replying to any of them.

Email contact@monkhouse.ai. We reply within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

If you are in the United States, including California, you can ask to know what we hold about you and to have it deleted. We do not sell or share personal information as those laws define it.

Data is sent over encrypted connections and held with providers who meet recognised security standards. Access is limited to the people who need it to answer you or deliver your work.

We update this notice when how we handle data changes. The date at the top shows the latest version.